About AU Direct Service

Why AU Direct?

Customer oriented and customized product selection

AU Direct values all the product suggestions which are submitted by Australian clients and we endeavor to select the products based on your requests.

Efficient follow up with upstream suppliers

AU Direct ensures that all the products can be supplied within 48 hours.

Professional express service - Toll delivery

AU Direct uses TOLL, the biggest Australian express company as our shipping partner to guarantee 3-4 business days delivery.
Should you have any question about delivery, please contact local Toll Express office as below:

TOLL GLOBAL EXPRESS
OFFICE REGION Delivery Time
(Business Days)
ADDRESS TEL FAX
Head Office NSW 3--4 Unit7, 154 O’Riordon Street, Mascot, NSW, 2020 Australia +61 (2) 83374500 +61 (2) 96935737
Melbourne Office VIC 3--4 2 Douglas Street, Port Melbourne, VIC, 3027 Australia +61 (3) 92542305 +61 (3) 92482246
Brisbane Office QLD 3--4 7 Viola Place, Brisbane Airport, QLD, 4007 Australia +61 (7) 36354965 +61 (7) 36354900
Perth Office WA 3--5 10 Snook Road, Perth Domestic Airport, WA, 6105 Australia +61 (8) 92629200 +61 (8) 94797346
Adelaide Office SA 3--5 10 Butler Blvd, Burbridge Business Park, Adelaide Airport, Australia +61 (8) 72245973 +61 (8) 72245996

TOLL only provides door to door service and free resend to non-PO box addresses. Please use a physical address. Thanks!

Free tracking & unlimited free resend service

All orders from AU direct have free on-time tracking and if your parcel cannot be delivered, TOLL local customer service will contact you to reschedule a delivery time.

Exclusive after-sale service ensure you have a great shopping experience

AU Direct customer service staffs will daily follow up all AU Direct orders. We will respond within 24 hours.

FAQ

What Shipping Destinations in Australia does AU Direct Cover?

We covered ALL shipping destinations in Australia.

What is the Dispatch & Delivery Time

The orders will be dispatched in 1 – 3 business days after we receive your confirmed payment. We will give you early notice within 48 hours, if there is a delay on supply.

How about Order Tracking?

We offer whole process on-time tracking service to all AU Direct clients. Please check your order progress with tracking number on www.tollglobalexpress.com.

Do we need to pay extra GST or duty?

No, it is an all inclusive price, no additional charge.

What about the Warranty & Return Policy in AU Direct?

All products in AU Direct have a 2-week satisfaction policy. If you are not satisfied with your product and want to return or change, please send to:
ATTN: Grant Cheung,24 Production Avenue,Kogarah, NSW 2217

How to deal with DOA (Dead on Arrival) or defective goods?

For products which are dead on arrival or defective (incorrect usage excluded), please contact us within 5 days after receiving.

How can I make a product request?

Should you have any idea about other products which could be available in AU Direct, please leave the product SKUs, categories or links of DX.com in the message box or email AU-Feedback@tradeglobals.com. For those are not available in DX.com, please send us the product names, better with pictures. We will make every effort to fulfill your requirements.

What should I do if I am not at home when TOLL delivers?

Don’t worry, TOLL local customer service will contact you to re-schedule a delivery time. For this reason, it is important for you to leave your correct contact number with us when you place your order, otherwise, DX customer service will contact you by email instead.

Always at Your Service

Should you have any questions about AU Direct delivery, please feel free to contact our customer service at: https://cs.dx.com/.