About EU Direct Service
Why EU Direct?
EU Direct values all the product suggestions that are submitted by EU clients and we endeavor to select the product based on your requests.
Efficient follow up with upstream suppliers
EU Direct ensures that all the products can be supplied in 2 – 4 business days.
Free Expedited Delivery by Post NL:Delivery Time:5 - 7 business days
- Free On Time Tracking from China to EU (27 countries)
- Exclusive SCM team in china for EU Direct
- Exclusive Customer Service team for EU Direct
- Exclusive Product Management for EU Direct
- Multi channels to collect EU customer's service requirements and products request
Exclusive after-sale service ensures you have a great shopping experience:
EU Direct customer service personnel will follow up on all EU Direct orders.We will respond to customer inquiries within 24 hours (usually much faster).
FAQ
What Shipping Destinations in the EU does EU Direct Cover?
We covered 27 countries:NETHERLANDS, LUXEMBOURG, ESTONIA, GERMANY, SLOVENIA, CZECH REPUBLIC, FRANCE, LITHUANIA, LATVIA, ROMANIA, POLAND, BELGIUM, SLOVAKIA, SPAIN, HUNGARY, United Kingdom, FINLAND, AUSTRIA, PORTUGAL, GREECE, SWEDEN, SWITZERLAND, DENMARK,Italy,Norway,Ireland and ICELAND.
What is the Dispatch & Delivery Time?
The orders will be dispatched in 2 – 4 business days after we receive your confirmed payment. We will give you early notice within 48 hours,if there is a delay on supply.
The delivery time is according to our courier Post NL,they promised is 5-10 days excepted the outpost area.
How about Order Tracking?
We offer whole process on-time tracking service to all EU Direct clients.If your parcel number is starting with RC,Please check your order progress by inserting your tracking number at http://www.postnlparcels.cn/en/; But if your parcel number is starting with JD/PQ/RR/RS/RE/CP, please check it by this website: http://www.17track.net/en/ or http://www.oneworldexpress.com/.
Do we need to pay extra VAT or duty?
We will separate your parcels and arrange the delivery. In normal you will not be afraid to bear the European import duty. If you are worried, we suggest you pay Import Tax & VAT Insurance when you do the checkout. Then we will pay the duty when the parcel is held by local customs.
If you have bought the Import Tax&VAT Insurance, and in the event that you are charged any tax & VAT when the package is delivered, please sign for the package and pay the taxes. Then please submit a ticket and provide us the the tax document, invoice or receipt.
Please note that the tax insurance service is only for the orders from European countries.The tax reimbursement claim must be made within 60 days from the date of shipment. The max compensation amount is up to $40 for per order.
What about the Warranty & Return Policy in EU Direct?
All product in EU Direct have a 2-week satisfaction policy. If you are not satisfied with your product and want to return or change,please send to:
ATTN:Grant Unit E10, Voyage Park, Portfield Road,Portsmouth Hampshire po3 5fl,UNITED KINGDOM
Do I need to pay express fee if my order value doesn't reach $30?
Yes,we will charge you some express fee according to your order value.The details are listed.
| Order Value | Postage |
|---|---|
| $0.00 <= $10.00 | $12.00 |
| $10.00 <= $20.00 | $10.00 |
| $20.00 < $30.00 | $8.00 |
| $30.00 - above | $0.00 |
Always at Your Service
Should you have any questions about EU Direct delivery,please feel free to contact our customer service at:http://cs.dx.com/