About AU Direct Service

Why AU Direct?

Customer oriented and customized product selection

AU Direct values all the product suggestions which are submitted by Australian clients and we endeavor to select the products based on your requests.

Efficient follow up with upstream suppliers

AU Direct ensures that all the products can be supplied within 48 hours.

Professional express service - Toll delivery

AU Direct uses TOLL, the biggest Australian express company as our shipping partner to guarantee 3-4 business days delivery.

Free tracking & unlimited free resend service

All orders from AU direct have free on-time tracking and if the order cannot be delivered, TOLL local customer service will contact you to reschedule an
appointment to deliver to you.

Exclusive after-sale service ensure you have a great shopping experience

AU Direct customer service specialists will follow up on all AU Direct orders daily. We will respond within 24 hours.

FAQ

What Shipping Destinations in Australia does AU Direct Cover?

Shipping destinations include most areas of Victoria, New South Wales, Queensland, Tasmania, and South Australia.

The following Postcode regions are covered:

  • SYDNEY (1001-2234, 2744-2745)
  • BRISBANE (4000-4209,4270-4306,4500-4510)
  • HOBART (7000-7923)
  • MELBOURNE (3000-3207, 8001-8873)
  • NSW OTHER (2500-2579)
  • VIC OTHER (3233-3971)
  • ADELAIDE (5000-5169)
  • QLD OTHER (4870)
  • TAS (Some Area)
  • PERTH (6000-6112, 6147-6176, 6800-6997)
  • SA OTHER
TOLL only provides door to door service and free resend to non-PO box addresses.
Please use a physical address. Thanks!

Notice: If your shipping address is not within the postcodes above and you place an order for AU Direct items, your order will be canceled and fully refunded
within 3 business days. There will be a refund notification email sent to you by our customer service.

What is the Dispatch & Delivery Time

The orders will be dispatched in 1 – 3 business days after we receive your confirmed payment. We will give you early notice within 48 hours, if there is a delay on supply.

Delivery time details:

Destination Average Delivery Time
New South Wales 3-4 Business Days
Victoria 3-4 Business Days
Australian Capital Territory 3-4 Business Days
Qeensland 3-4 Business Days
South Australia 3-5 Business Days
Tasmania 3-5 Business Days
Western Australia 3-5 Business Days
Other Areas 3-5 Business Days

How about Order Tracking?

We offer whole process on-time tracking service to all AU Direct clients. Please check your order progress with tracking number on www.tollglobalexpress.com.

Do we need to pay extra GST or duty tax?

No, it is an all inclusive price, no additional charges.

What about the Warranty & Return Policy in AU Direct?

All products in AU Direct have a 2 week satisfaction policy. If you are unsatisfied and want to return or exchange,
send to:

ATTN: Grant Cheung,24 Production Avenue,Kogarah, NSW 2217

How to deal with DOA (Dead on Delivery) or defective goods?

For any products, regardless of the guarantee offered that are dead on arrival (incorrect usage excluded), or defective Please contact us within 5 days
after receiving the item.

How can I make a product request?

If you would like to see other products made available for AU Direct, please leave the products SKU, category or link of DX.com in the message box or email AU-Feedback@tradeglobals.com . We will make every effort to add the products when possible and inform you when we do.

What should I do if I am not home when TOLL delivers?

Don’t worry; TOLL local customer service will contact you to re-schedule a delivery appointment. For this reason, it is important that you leave a good contact phone number with us when you place your order. If not, DX customer service will contact you by email instead.

Always at Your Service

Should you have any questions about AU Direct delivery, please contact our customer service staff at:https://cs.dx.com/.